NEW TO TOTAL VISION CARE

 WELCOME TO OUR PRACTICE!

WE CAN TEXT!

TEXT TVC FRONT DESK OR CLINIC

---> HIPAA COMPLIANT TEXTING
---> Send your text anytime day or night & we will respond the following business day.

PLEASE PROVIDE THE FOLLOWING INFO IN YOUR TEXT:

  • Full name, DOB, address
  • Phone # & email address
  • A picture of your insurance card (Ins name, ID #) -or specify "self pay"
  • Name & DOB of the primary insured
  • Type of appt or purpose of your visit
  • Approximate time/date you are requesting
  • Only text info you are comfortable having on your phone (do not text SSN)
  • We will send you a CONSENT text explaining that our system is protected, but we can not protect the information on your phone.

REQUEST AN APPOINTMENT ONLINE

New Patient types:

---> VISION EXAM
---> COMPREHENSIVE MEDICAL EXAM
---> CONTACT LENS EXAM (established patients only)
---> URGENT WORK-IN
..................................

INFO NEEDED WHEN YOU SCHEDULE ONLINE:

  • Full name, DOB, address
  • Phone # & email address
  • A picture of your insurance card (Ins name, ID #) -or specify "self pay"
  • Name & DOB of the primary insured
  • Select your appt type: ROUTINE VISION--> an eye health screening & measurement for glasses (vision insurance can be filed). CONTACT LENS EXAM- a routine vision exam with a contact lens fitting. COMPREHENSIVE MEDICAL--> a dilated medical exam (medical insurance can be filed). URGENT WORK-IN--> an acute problem such as an eye infection or sudden loss of vision (medical insurance can be filed)
  • Select the date & time from the calendar (if you can't find an open time soon enough, specify in the "COMMENTS" section - we may have openings that are not showing up online)

CALL OUR OFFICE

TO SCHEDULE AN APPOINTMENT

Please call when you have approximately 10 minutes to answer a few questions and have the information needed.

INFO NEEDED WHEN YOU CAL TO SCHEDULE:

  • Full name, DOB, address of patient
  • Phone # & email address
  • Insurance name, & ID number (or specify "self pay")
  • Name & DOB of the primary insured
  • Purpose of your appointment (Routine vision, comprehensive medical, contact lens exam, or urgent work-in)
  • We will discuss dates available & can offer to put you on the "wait list" if we do not have openings as soon as you need.

 ONCE YOUR APPOINTMENT IS SCHEDULED...

WATCH FOR THE FOLLOWING MESSAGES FROM US:

  • An AUTOMATED TEXT and/or EMAIL with a link to add the appointment to your calendar (please verify the date and time is correct).

 MESSAGES REGARDING THE PORTAL:

  • EMAIL: An automated email with your user ID and a link to our portal and instructions to set up your password. This link is good for 72 hours.
  • TEXT: We will text you instructions to activate the portal & a link to the portal tips sheet. Feel free to text us if you have any questions regarding the portal.

 MESSAGES REGARDING YOUR APPOINTMENT:

  • CONFIRMATION REQUEST: A text and/or email requesting a response of "YES" to confirm you plan to keep the appt (this is sent 5-7 days before your appt).
  • CANCELLATION WARNING: If you do not reply to the confirmation request, you will receive a message 3 days before the appt warning you that it will be cancelled by 6pm that day if you do not respond to confirm.
  • REMINDER: Once you have confirmed the appt, you will only receive one more message 24 hours before the appt as a reminder.

 APPOINTMENT POLICY

  • PATIENT LATE FOR APPT: We will have to reschedule if you are more than 15 minutes late (or have not completed your new patient paperwork). This is out of respect for the other patients scheduled after you.
  • OFFICE RUNNING LATE: If we are running more than 15 minutes behind, we will let you know at check-in so you can decide if you can wait or want to reschedule (we will find a work-in time at your convenience since this was an inconvenience to you).
  • NO SHOW/LAST MINUTE CANCELLATIONS: If you have CONFIRMED your appt, we need at least 3 days notice if you can not keep the appt. If you miss an appt without giving us adequate time to fill your spot, we will require a deposit to schedule another appt.
  • UNCONFIRMED APPT: If you do not respond to confirm your appt, we will cancel it 3 days before the appt date so we can fill the spot. This is NOT considered a "no show" as we will have cancelled with time to fill the spot. You can reschedule anytime.

 USING THE PORTAL

NEW PATIENTS

PLEASE ACCESS OUR PORTAL

BEFORE YOUR APPOINTMENT TO COMPLETE THESE SECTIONS...

  • Medical history (past & current)
  • Major or recent medical surgeries
  • Ocular history (past & current)
  • Ocular surgeries
  • Preferred pharmacy
  • Medications list
  • Drug allergies
  • Family history (medical and ocular)
  • Verify your demographic and insurance information is correct in our system.
  • Secure Communication with Dr. Mayes
  • After your visit, you will have access to Dr. Mayes' exam report (you can download for your records or take to other providers).
  • After your visit, you will have access to the treatment plan and counseling notes for your visit.

SERVICES AVAILABLE

Total Vision Care is committed to providing quality eye care to patients of all ages.