SCHEDULING, TEXTING, CANCELLING

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SCHEDULING

We have added a convenient option for patients to schedule appointments online at their own convenience.

Of course anyone can still call the office to schedule. The purpose of our   ONLINE SCHEDULER  is to make it easy to see our openings and request an appointment time that works for you.

You should receive a response within a few business hours. If you receive a notice that your appointment needs to be rescheduled, you can choose another appointment time (we will most likely email/text you some suggested times).

The scheduling portal is HIPAA compliant and secure.   ONLINE SCHEDULING

TEXTING

Your cell phone rings, you look and see a number you don’t recognize… do you answer? I don’t!

Has anyone called your doctor to ask a question, left a message for the nurse/technician, then waited for their call back only to MISS the call and have to call back… leave another message… and round and round you go?

We understand your time is valuable. We have decided to offer a new way to contact our office: TEXTING!

FOR CURRENT PATIENTS: Once you are in our system, you can text us anytime at 405-790-0393. Save our office number in your cell phone so you know this is Dr. Mayes and the staff at Total Vision Care.

We will send you a HIPAA message that states:

“Text messaging is not secure and could be viewed by third parties. We need your permission to text with you about your health. Reply CONSENT to give us permission.”
Of course we will be careful to only include necessary information to communicate what we need and you can always opt out of this option. Our system is HIPAA compliant and secure, however we can not protect the information once it is received on your device.

CANCELLATION POLICY UPDATE

When you schedule an appointment, you will receive a text/email immediately so you can save the date on your device calendar.

CONFIRMING:

  • One week before your appointment, you will receive a text/email requesting a reply to “CONFIRM”. Replying will automatically confirm your appointment.
  • If you don’t reply, you will receive a message 2 business days before your appointment that states: Type YES to keep appt. Appt canceled @ 6pm today if no response. 
    • If you don’t reply to this message, our system will cancel your appointment so we can fill that spot with someone needing in quickly.
    • We always send one more text/email letting you know the appointment was canceled and you can call or text anytime when you are ready to reschedule.
    • If you reply “YES”, your appointment will be confirmed.
 *** THIS IS A NEW SYSTEM, WE ARE FINE-TUNING TO BE CONVENIENT AND USER FRIENDLY FOR EVERYONE. PLEASE EMAIL DR. MAYES AT  if you have any comments or issues.
In no way do we want to make this a negative experience for anyone.  Our goal is purely to make it easy to confirm or cancel your appointment and we are learning how to predict when certain appointments are likely to be a “no show” so we are able to fill that appointment with someone needing worked in quickly.  

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2 thoughts on “SCHEDULING, TEXTING, CANCELLING”

  1. Leah Linduff says:

    This is an absolutely fabulous alternative! Thank you so much!

  2. mayesod says:

    Thank you for the feedback!

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